Frequently Asked Questions
GMP certification, shipping, authentication, payments, and returns.
Are WatsonPharmatech products GMP-certified?+
Yes. All compounds are manufactured at ISO- and GMP-certified facilities in the Nordics and Europe. Each batch is independently tested and can be verified with WatsonVerify batch codes.
How do I verify product authenticity?+
Every product includes a unique batch code. Enter it on the WatsonVerify page at watsonpharmatech.com to confirm authenticity and access the Certificate of Analysis (COA).
Which countries do you ship to?+
We ship across the European Union. Delivery typically takes 3–10 business days depending on destination. Cold-chain logistics is used for temperature-sensitive compounds.
What payment methods are accepted?+
We accept major credit and debit cards (Visa, Mastercard) and secure online payment at checkout. All transactions are processed over encrypted connections.
What is your return policy?+
Unopened products may be returned within 14 days of delivery. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect. Contact [email protected] to initiate a return.
Are products for human consumption?+
Products sold on this store are intended for research and laboratory use only unless otherwise stated. They are not approved medicines. Always consult qualified professionals for clinical applications.
How is cold-chain shipping handled?+
Temperature-sensitive peptides and liposomal products are packed with validated insulation and ice packs. Expedited EU courier services minimize transit time.
How can I contact customer support?+
Email [email protected] or call +358 9 4242 7700, Monday–Friday 09:00–17:00 EET. Registered customers can also open a support ticket from their account dashboard.